To change or cancel an order, your request (call or e-mail) must arrive before the order is dispatched. Additionally, the CWS driver will call the contact phone number before leaving the CWS facility to perform your service. This is the last opportunity to make a change or cancellation.
The CWS order policy is as follows: Call before 5pm and your service will occur the next morning. Call before 11 am and your service is performed before the end of that business day. Your specific start and end times for your project will alter the CWS order policy results. Often, CWS will be able to accommodate the special requests of our customers at no additional cost. Please call to inquire about the availability.
CWS operates the roll-off container division 24/7. After hours and weekend service is always available, but your order must be placed during normal business hours (6am - 5pm) Monday through Friday. Additional charges will apply depending on the time and day of your service request.
CWS equipment is loaned to the customer for a specific period of time as per your quoted service. If you exceed your allotted time, additional charges may apply. Please call for more details. CWS will never automatically remove your container, because doing so prematurely will incur an additional "trip charge." You are responsible to call for final pick-up service.
CWS requires a signature on all first deliveries of containers. By doing so, the customer has received and agreed to the CWS Terms and Conditions for service. This is a protection for us and the customer. Going forward, if you are a COD customer, all service will require a signature. For on-account customers, the signature requirement is discretionary.
CWS accepts cash, check, and all major credit cards: MC,Visa, Amex.
Unless you have established approved credit with CWS, you will be asked to provide payment upon delivery of the container. This may be cash, check, or credit card.
You may fill the container only to the level of the top of the container. This is rule is strictly enforced because the CHP will issue a ticket for overloaded containers. The rational is that if material is over the sides of the top of the container and our driver is required to perform an evasive maneuver - the excess material could possibly spill onto the roadway and cause serious harm.
Inert materials such as concrete, dirt, ceramic, tile, stucco are not allowed in the 3-yard containers. They become too heavy to move for our driver. Please order the 1-yard containers for these materials.
40-yard containers are not designed exclusively for inert materials such as concrete, dirt, ceramic, tile, stucco. This material is suited for 10-yard "low boys". The reason you cannot fill a 40-yard container with inert material is that the container would exceed the legal road limit and our drivers would risk substantial fines for operating their vehicle unsafely. A small amount of inert materials are acceptable in the 40-yard containers so long as the overall weight of the 40-yard container does not exceed the legal road limit. Additional charges will apply if you exceed your allotted tonnage limit as per your agreed rate.
The rate you are quoted from CWS includes a maximum tonnage limit. Typically, the tonnage limit is 7 tons for a 40-yard container. If you exceed the 7 tons, you will be billed, on a pro-rated basis, for the additional weight.
The maximum weight you may put in a either a 10-yard or a 40-yard container is 12 tons. If you exceed the 12 tons, the CWS driver will inform you that we are not legally able to service the container because of State of California road weight laws. You will kindly be asked to remove the excess material in order to lighten the container to make it legal for transport. If your container is not serviceable because of an over weight situation, a "Trip Charge" will result.
Your price includes the delivery, the contents and the removal of your container. All applicable municipal taxes and surcharges are also included. What is not included are any additional charges for exceeding your tonnage limit and other fees that will result if you dispose of non-acceptable waste material that are not allowed, by law. The non-acceptable hazardous waste material include, chemical products, oil filters, herbicides & pesticides, radioactive material, solvents, paint (except completely dried latex paint cans, no liquids), other flammable liquids, aerosol cans, propane tanks, motor oil, transmission oil/lubricating/hydraulic oil/, contaminated oils (mixed with solvents, gasoline, etc.), antifreeze, appliances, petroleum contaminated soil/lead paint chips, tires, batteries, computers, monitors, televisions, microwaves, fluorescent tubes, railroad ties, medical waste, asbestos, animals, barrels, all liquids.
You must check with your local municipality if you can legally place a container on the street. Nearly every city, including Los Angeles, Santa Monica, Long Beach, and Torrance all require Street Use Permits. It is your responsibility to have the street permit - not CWS'. If you do not get a permit, and the City inspector issues and order for removal of the container, CWS will immediately remove the container. No refunds will be offered for a container that is not full or has been pick-ed up before your rental period has expired. Most Street Use permits are available online for your city.
Hazardous waste, chemical products, oil filters, herbicides & pesticides, radioactive material, solvents, paint (except completely dried latex paint cans, no liquids), other flammable liquids, aerosol cans, propane tanks, fire extinguishers, motor oil, transmission oil/lubricating/hydraulic oil/ filters, contaminated oils (mixed with solvents, gasoline, etc.), antifreeze, railroad ties, green treated lumber, appliances, petroleum contaminated soil/lead paint chips, tires, batteries, computers, monitors, televisions, microwaves, fluorescent tubes, railroad ties, medical waste, asbestos, animals, barrels, all liquids.
